Job Description

Delivers outstanding customer service while preparing, serving, and selling high-quality baked goods, coffee, and espresso beverages. Works collaboratively with team members and the department manager to support daily operations and help ensure department and store goals, as communicated by the Store Director, are consistently met or exceeded.

Responsibilities & Duties:

Provide outstanding customer service by giving customers prompt, attentive assistance and following through on all questions and requests.

Understand and communicate the unique qualities of our products and how they differ from those found in conventional stores.

Prepare and serve coffee and espresso beverages according to company standards.

Ensure all food and beverage products meet company standards for quality, quantity, freshness, and presentation.

Stock bakery cases with products received from local bakeries and ensure attractive product displays.

Maintain accurate retail pricing and signage for all products.

Properly package, wrap, label, date, cover, and rotate products for retail sale.

Offer product samples to customers and promote department items.

Maintain adequate department supplies and ensure displays, cases, floors, shelves, and work areas remain clean and organized.

Work collaboratively with team members to keep the sales floor and aisles well-stocked, clear, and properly maintained.

Maintain a safe and sanitary department by following food safety and workplace safety procedures and reporting unsafe conditions to management.

Receive and process incoming products in coordination with the store receiver.

Document product transfers, waste, and spoilage using appropriate forms.

Support cross-merchandising efforts with other departments to promote products and enhance the customer experience.

Follow store policies and procedures for cash handling and register operation.

Qualifications:

Ability to work well within a team

Desire to learn

Ability to communicate effectively and positively with customers and other associates

Must have valid Oregon Food Handler card

Successful experience working in a retail environment

Able to meet physical requirements of the job

Must have a passion for food and people

Ability to work in a fast paced environment, with a sense of urgency

Excellent customer service

Is available for flexible scheduling to meet the needs of the department

Position requires regular and reliable attendance

Physical Demands:

Stand for long periods of time

Proper use of a box cutter, knives, and other department devices

Lift and/or move up to 40 pounds

Bending, stooping, and climbing

Work Environment:

Exposure to temperature variations and wet conditions

May walk and work on uneven surfaces

Requires reaching above and below shoulder height

Some exposure to dust, gas, fumes, and chemicals

May need to use a ladder or stool to reach product or supplies

Exposure to continuous background and occasional noise

Walking surfaces are sometimes slick

Repetitive stretching and lifting required

Any item over 40 pounds requires a team lift

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