Job Description

This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish.

This position reports to our 2221 Lakeside Blvd Richardson TX 75082 location. If selected you must be able to report to this work location. This position requires office presence of a minimum of 5 days per week.

This is your opportunity to be the voice of AT&T a global leader in communications and technology. As a member of our team youll redefine customer service creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology services and offers helping our customers stay connected to what matters most.

Our Premier Service Consultants earn $20.16 hourly. Individual starting salary within this range may depend on geography experience expertise and education/training.

How Youll Make an Impact:

As a Premier Service Consultant specializing in customer acquisition sales service and retention youll be on the frontline providing solutions to prospective and existing customers to enhance their service experience drive satisfaction and foster loyalty.

What Your Day-to-Day Will Look Like:

• Handle customer interactions (calls chats emails) in a fast-paced environment.

• Identify upselling opportunities and close deals to reach your sales and commissions targets.

• Accurately resolve issues related to service billing payments and collections.

• Explain bills and product features clearly.

• Troubleshoot basic problems and seek higher support if needed.

• Build customer confidence and loyalty by resolving issues.

• Support various customer inquiries including technical issues.

• Work a flexible 40 hour per week schedule which may include nights weekends and overtime.

• Paid training to set you up for success.

Key expectations to succeed:

• Commissioned sales experience highly preferred

• Unwavering Customer Focus

• Strong Work Ethic

• Adaptability

• Problem-Solving Skills

• Attention to Details

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T home phone

• Tuition reimbursement program

• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays and additional PTO is provided based on the bargaining group to which you are hired.

• Paid Parental Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Required Experience:

Unclear Seniority

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