Customer Service Representative Job at Connect Staffing, Inc., Atlanta, GA

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  • Connect Staffing, Inc.
  • Atlanta, GA

Job Description

Connect Staffing seeks a reliable and customer-focused Customer Service Representative to support a growing Prescription Benefits Management (PBM) organization. This is a fully remote (must be located in Georgia), long-term contract opportunity ideal for someone who thrives in a fast-paced, high-volume call center environment and is comfortable assisting members with healthcare and pharmacy-related inquiries.

Schedule
This role follows a rotating schedule:

  • Week 1 (Weekend Rotation):
    • Saturday & Sunday: 9:00 AM – 5:00 PM
    • Plus 3 weekdays (typically Monday–Wednesday): 10:30 AM – 8:00 PM
  • Week 2:
    • Monday–Friday: 10:30 AM – 8:00 PM

Candidates must be flexible and able to consistently work alternating weekends.

Key Responsibilities

  • Handle a high volume of inbound calls in a structured call center environment (ACD system, headset required)
  • Assist members with prescription benefits, coverage questions, claims status, and general account inquiries
  • Provide clear, accurate, and empathetic support while navigating multiple systems
  • Document all interactions thoroughly and maintain compliance with company and regulatory standards
  • Escalate complex issues appropriately while maintaining a high level of customer satisfaction

Qualifications

  • 1+ year of experience in a call center or high-volume customer service environment
  • Comfortable working in an ACD-driven environment and managing back-to-back calls
  • Strong communication skills with the ability to explain complex information clearly
  • Detail-oriented with solid data entry and documentation skills
  • Ability to work independently in a remote setting with minimal supervision
  • Preferred: Experience in healthcare, pharmacy, or prescription benefits (PBM)

Technical Requirements

  • Quiet, dedicated home workspace
  • Reliable high-speed internet connection
  • Ability to use a headset and navigate multiple systems simultaneously

Why This Role

  • Stable, long-term contract with a consistent schedule
  • Fully remote environment
  • Opportunity to build experience in the healthcare and pharmacy benefits space

Please note: This is a long-term contract opportunity with minimal benefits (no health insurance, paid holidays, PTO, etc.). After 1 year, the contractor is eligible for 401k and profit sharing.

Job Tags

Long term contract, Contract work, For contractors, Remote work, Monday to Friday, Flexible hours, Weekend work, Weekday work

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