Job Description

Job Summary:

The Director of Clinical Informatics manages the clinical computer applications for Care New England in the inpatient setting. This position oversees the Clinical Informatics Team, Specialists and Analysts that support all inpatient applications. Serves as a liaison between OU leadership and the IS Department. Executes approved plans, provides budget management, responsible for compliance with industry standards and regulatory requirements.

Manages the implementation of systems; establishes technology standards and direction; oversees the implementation of system interfaces, enhancements and solutions. Works with customers to understand their business needs and analyze/apply the appropriate computer technology to meet those needs in conjunction with other IS staff. Responsible for Human Resource management and career development of assigned staff. Performs other job related duties as needed.

Duties and Responsibilities:

I. Application of Knowledge and Skill

Develops goals and objectives for the Clinical Applications group and assists with development of overall department goals and objectives.

Coordinates the preparation and processes of computer systems to solve problems and achieve identified goals.

Interacts with customers and other IS staff regarding priorities and appropriate application of software and computer technology.

Works with vendors to specify and acquire products and services.

Manages Human Resources effectively.

Maintains a 24 hour on-call support capability to support CNE operations.

Supports development of annual budgets.

Preserves and protects employee and patients’ rights to confidentiality.

Performs other job-related duties as assigned or directed.

II. Planning, Productivity and Decision Making

Effectively prioritizes own work in order to complete job responsibilities. Displays ability to adjust priorities based upon understanding of policies and procedures.

Completes job responsibilities within required timeframe, according to established schedules or workflow requirements.

Displays an ability to evaluate areas in need of improvement and provides input in order to improve current methods, services, programs or technology.

Reviews and assesses information before making decisions and solving problems.

Uses proper judgment and knowledge of established practices and procedures when addressing problems or issues.

III. Customer Service

Establishes and maintains effective relationships with customers, gaining their trust and respect.

Anticipates customer needs and proactively addresses them.

Understands the customer’s business and the importance to the organizations mission.

Is dedicated to meeting and exceeding the expectations and requirements of internal and external customers.

Follows the established procedures and effectively uses tools to provide high level support to customers.

IV. Teamwork

Demonstrates an ability to work well with employees at all levels across Care New England.

Contributes information, ideas and opinions in a group setting.

Volunteers for team assignments or group problem solving

Represents own ideas and solutions while acknowledging and/or accepting ideas and solutions of others.

V. Communications

Written communication is clear, concise and professional as well as appropriate to the recipient.

Verbal communication is clear, professional in tone, non-threatening and appropriate to the recipient.

Identifies which type of communication is appropriate under different circumstances.

Is attentive, actively listens and can accurately relay information.

VI. Personal Development

Maintains professional growth and development.

Participates in taskforces and committees.

Attends seminars, workshops and conferences as appropriate.

VII. Leadership

Provides input and assistance in the training and development of employees

Requirements:

Bachelors Degree in Computer Information Systems and/or RN, or related field with minimum six years experience in application development/support and at least two years in management, or equivalent combination of education and experience required.

Knowledge of systems development methodology, programming, analysis and troubleshooting is required.

Experience in healthcare environment and experience with EPIC highly desirable.

Additional Information:

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

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