Job Description

POSITION SUMMARY

District Managers are responsible for managing the total service delivery for apartment communities and providing direction and oversight for Valets within the assigned district (Washington & Oregon). District Managers ensure client satisfaction through ongoing client engagement and oversight of the workforce responsible for service delivery on assigned properties.

Pay - $85000 per year quarterly bonus potential

ESSENTIAL DUTIES & RESPONSIBILITIES

The following are the primary responsibilities of this role. Other duties may be assigned based on operational need. Reasonable accommodations will be made for individuals with disabilities.

Leadership & Team Management

• Recruit hire onboard and provide ongoing direction to Valets within the assigned district
• Provide on-call support to Valets and communities during morning hours (approximately 8:30 AM12:30 PM) and evening hours (approximately 7:00 PM11:00 PM) depending on operational needs
• Identify associate development needs and facilitate appropriate coaching training and support opportunities
• Comply with promote and train on all safety policies and procedures; report all safety incidents in a thorough and timely manner

Field Operations

• Manage total service delivery for up to 20 apartment communities ensuring daily and nightly completion of resident doorstep trash and recycling pick-up
• Drive to properties within the assigned district up to 50% of the workday to inspect for resident and Valet compliance with service standards
• Lead new community launches including container distributions and onboarding of property staff
• Drive to the inventory warehouse as needed to obtain and replenish supplies (Personal Protective Equipment containers brochures etc.)

Customer Retention

• Create and maintain cooperative working relationships with property staff through daily site visits and immediate response to questions and concerns
• Make informed decisions with consideration of customer and associate impact; apply critical thinking skills to forecast and resolve problems and drive results
• Ensure maximum quality of service delivery to promote client satisfaction and long-term retention

Reporting & Documentation

• Ensure daily delivery of Valet Reports to designated property staff members
• Maintain timely and accurate customer associate and operational records
• Log all activity accurately within company systems and apps; report all safety incidents in a thorough and timely manner

Education & Experience

• High school diploma or GED required; associates degree or higher preferred
• 23 years of experience in field operations property management logistics or a related service industry
• Prior supervisory or team lead experience strongly preferred

Licenses & Certifications

• Valid drivers license required (must be maintained throughout employment)
• Must meet eligibility requirements under the Companys insurance policy

Technical Skills

• Email proficiency required
• Familiarity with CRM software and routing applications preferred

Physical Requirements

• Ability to occasionally lift and/or move up to 50 pounds
• Regularly required to stand walk and operate a vehicle; frequently required to use hands and communicate verbally; close vision required

Language & Communication Ability

• Ability to read and interpret safety rules operating instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees

Required Experience:

Manager

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