Job Description

Our client is looking SAP Service Delivery Manager for Fulltime project in Northville, MI or Skokie, IL below is the detailed requirements.

Job Title : SAP Service Delivery Manager

Location : Northville, MI or Skokie, IL

Duration : Fulltime

Job Description:

• Bachelor's degree or Maters Degree in Computer science, or a related field, with minimum 12+ Years of relevant experience.
• Must have atleast 15 years of SAP experience which must at least 7 years as SAP Service Delivery Manager and / or SAP Program Manager
• Must have strong hands-on experience in SAP FICO or SAP Logistics (MM/LE/WM) and good overall understanding of cross module integration and SAP Technical aspects (ABAP, UI5/Fiori, Basis and Integration)
• Must have led two large managed services program with strong fundamentals on ITIL best practices for Incident Management, Service Request Management, Problem management, Manor Incident Management, RCA processes, Change & Release Management .
• Must have implemented automation or simplification tents using AI in managed services or SAP projects
• Must have led atleast two large end to end SAP implementation projects using Activate Methodology
• Must lead innovation, automation and AI infusion to simplify and automate the processes using latest SAP technologies - Gen AI & Joule. Be aware of AI offering.
• Understand customer landscape, pain points, opportunities for consolidation, standardization and upgrades in SAP environment.
• AI Infusion: Drive delivery excellence through WeGA and Wings framework adoption , with a strong focus on AI infusion to improve productivity and deliver greater customer value.
• Help in infusion of NGAs and promote associates to n+1 level continually and to projects and manage key talent.
• Strong analytical and problem-solving skills, with a proven track record of identifying and resolving complex billing issues.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.

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