Job Description

Job Description

Looking to hire a Service Advisor for Hansen Tire & Truck Repair.

At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.

Job Summary:

We are seeking a highly skilled Service Advisor to join our team. In this role,

A Service Advisor plays a crucial role in the industry, serving as a liaison between customers and the service department of a dealership or repair facility. The primary responsibilities of a Service Advisor include:

1. Customer Interaction:
   • Greeting customers and assessing their vehicle service needs.
   • Listening to customer concerns and documenting relevant information about vehicle issues.
2. Service Recommendations:
   • Advising customers on recommended maintenance and repairs based on vehicle inspections and manufacturer guidelines.
   • Providing cost estimates for services and obtaining customer approval before initiating work.
3. Scheduling and Coordination:
   • Scheduling appointments for service and repairs.
   • Coordinating with the service department to ensure timely completion of work.
   • Managing the flow of vehicles in and out of the service area.
4. Communication:
   • Keeping customers informed about the status of their vehicles and any additional repairs or issues that may arise during the service process.
   • Explaining technical details in a clear and understandable manner to customers.
   • Willing to train others share knowledge
5. Documentation:
   • Creating and maintaining accurate service records for each customer and vehicle.
   • Documenting all customer interactions and service transactions.
6. Customer Satisfaction:
   • Ensuring high levels of customer satisfaction by addressing concerns, resolving issues, and providing excellent customer service.
   • Seeking feedback from customers to improve service processes.
7. Sales and Upselling:
   • Recommending additional services or products that may benefit the customer or enhance the performance of the vehicle.
   • Explaining the value of recommended services to customers.
8. Technical Knowledge:
   • Staying informed about automotive technology, service procedures, and industry trends.
   • Collaborating with technicians to understand and communicate technical information to customers.
9. Administrative Tasks:
   • Handling paperwork, invoices, and processing payments.
   • Utilizing computer systems and software to manage customer and vehicle information.
10. Compliance:
    • Ensuring compliance with dealership or service center policies and procedures.
    • Adhering to relevant regulations and standards in the automotive industry.

A successful Service Advisor possesses strong communication skills, customer service orientation, and a basic understanding of mechanics. Must have their own tools. Additionally, organizational skills and the ability to work well under pressure are important in this role.

North American Truck & Trailer offers a competitive wage and benefit packing including:

• 401(k) retirement plan with company match
• Medical, Dental, and Vision Insurance
• Life Insurance
• Short- and Long-Term Disability Insurance
• Paid Vacation, Sick, and Holidays
• OEM Training Incentive for Parts & Service personnel
• Tool Reimbursement for service employees
• Tuition Reimbursement for service employees
• Discount on Parts/Labor and Vehicle Purchases
• Employee Referral Bonus
• Professional work environment

To apply please contact Cheryl Rierson at Cheryl.rierson@nattinc.com or 605-332-7112.

Come experience the difference!

In joining the North American Truck and Trailer family, you're not just securing a job – you're becoming a vital part of a dynamic team that values camaraderie, respect, and mutual support. We pride ourselves on fostering a family-like work atmosphere where every member's contributions are acknowledged and celebrated. As an integral driver or member of our team, you'll experience a range of benefits that extend beyond the professional realm. From comprehensive healthcare coverage to competitive compensation packages and opportunities for career growth, we're committed to ensuring your well-being and success. At North American Truck and Trailer, you're not just an employee; you're part of our extended family, dedicated to achieving excellence together. Join us today and be a part of a community that values your skills, respects your aspirations, and embraces you as one of our own. Your journey towards a fulfilling career and a supportive work environment begins with us. Welcome to the family!

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