We are excited to announce that we are expanding our team and adding a new Service Delivery Manager based in Tulsa, OK.
Company Culture
At Centre, our diverse workforce drives innovation and success. We foster a collaborative environment where consultants work together to deliver tailored IT solutions that meet our clients’ unique business needs.
Benefits
Hybrid work options, paid time off, and holidays
Comprehensive medical, dental, and vision coverage
401(k) with employer match
Professional growth opportunities in a stable, team-oriented environment
Position: Service Delivery Manager
The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants, establishes best practices, and drives continuous improvement in service delivery. You’ll help define team skills, processes, and tools, ensuring efficiency and client satisfaction. As a key member of the management team, you’ll contribute to business planning and collaboration.
Key Responsibilities
Ensure quality, security, and compliance for all clients
Manage work distribution and ensure timely resolution to customer issues
Identify trends in reactive support and help drive automation and process efficiencies
Drive proactive client management and SLA adherence
Handle ticket escalation and critical issue resolution
Maintain documentation and compliance standards
Drive, manage and report on monthly and quarterly Service Desk KPIs
Manage deployment, maintenance, and upgrades of systems and tools including servers, workstations, operating systems, hardware, software and peripherals
Support onboarding for new clients
Support team development and career growth
Participate in recruitment and selection of new team members
Review and approve time/expense entries
Qualifications
Bachelor’s degree required
5+ years of hands-on leadership experience
Strong proficiency in Microsoft Office Suite
Expertise in:
Windows OS, Windows Server
Microsoft administration tools (AD, DHCP, DNS, Group Policy)
Microsoft Exchange, Citrix technologies
Backup/DR strategies and system upgrades
Network infrastructure and protocols (TCP/IP, DNS, DHCP)
Enterprise hardware (Cisco, Dell, HP)
...actively hiring motivated and outgoing individuals for our Entry-Level Community Outreach Representative position within our growing... ...community outreach, nonprofit fundraising, event marketing, public relations, and customer engagement. No experience is required we...
...Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service... ...School Diploma or GED equivalency required. 1 or more years call center or customer service experience. Focus on customer account management...
...prioritization, and problem-solving Background in DevOps or SRE roles, with experience in diagnosing complex systems and... ...Terraform More: We are looking for an enthusiastic Site Reliability Engineer (SRE) / Software Engineer (SWE) to be part of our forward-thinking...
...Title: Proposal Manager- Federal Government Location: Remote (Alexandria, VA / HQ) Compensation: $110,000 $120,000 / year... ...end-to-end federal proposal operations of a growing Federal Contractor in Alexandria. This is a critical role for an experienced professional...
...McCormick Place and Hyatt Hotels; a company that earned the 16th spot on Fortune's 100 Best Companies to Work For in 2021! A Steward/Dishwasher is primarily responsible for maintaining the cleanliness of all hotel china, silverware, and cookware. This person must have good...