The Senior Service Delivery Project Manager is responsible for driving end-to-end service delivery execution across Gigapower markets. This role partners closely with cross-functional teams to ensure delivery plans are executed efficiently, risks are proactively addressed, and continuous improvement is embedded into planning and construction operations.
· Facilitate Gigapower service delivery by leading recurring launch and execution calls across markets.
· Obtain and validate progress updates on current month delivery, identifying risks to plan.
· Ask probing, data-driven questions to surface issues, dependencies, and roadblocks early.
· Engage market and functional teams to share best practices and drive consistent execution across markets.
· Trigger escalation support when delivery issues require executive or cross-functional intervention.
· Facilitate communication and alignment between planning, construction, engineering, and supporting teams.
· Drive structured problem-solving and recovery sessions to address delivery gaps and improve outcomes.
· Prepare and present materials related to plan-of-execution performance, delivery accuracy, and forecast confidence for executive leadership.
· Conduct Lessons Learned sessions to capture improvement opportunities and streamline processes.
· Evaluate project schedules to ensure accuracy, feasibility, and alignment to delivery commitments.
· Identify, analyze, and quantify impacts to construction velocity caused by municipal constraints or throttling.
· Develop, define, and lead new projects and programs to improve Gigapower planning and construction processes and delivery pace.
· Support and lead the rollout and adoption of new processes, tools, and programs across markets.
· Mentor and coach market Project Managers and delivery personnel to improve quality, execution consistency, and cycle time.
· Bachelor’s degree in Engineering, Construction Management, Business, or a related field, or equivalent experience.
·8+ years of experience in project management, service delivery, construction, or infrastructure programs.
· Strong understanding of large-scale infrastructure planning and construction environments.
· Demonstrated experience leading cross-functional teams and driving execution in complex operating environments.
· Proven ability to analyze schedules, performance data, and delivery metrics to inform decisions.
· Excellent communication and presentation skills, with experience presenting to executive leadership.
· Strong problem-solving skills with the ability to drive structured issue resolution.
· Experience mentoring and developing project management talent preferred.
· Program & Project Management
· Service Delivery Execution
· Cross-Functional Leadership
· Risk & Issue Management
· Process Improvement & Continuous Improvement
· Executive Communication
· Data-Driven Decision Making
· Advanced Excel mastery (pivot tables, XLOOKUP/VLOOKUP, Power Query, data validation, charting) to analyze schedules, performance, and delivery metrics.
· Superb organizational skills to manage multiple markets, recurring cadences, stakeholder inputs, and competing priorities.
· Strong program/project management skills (planning, execution, scope control, dependency management, and delivery governance).
· Schedule and forecast analysis skills, including critical path thinking and feasibility/commitment assessments.
· Risk and issue management skills, with disciplined escalation and recovery planning.
· Data-driven problem-solving: ability to ask probing questions, identify root causes, quantify impacts, and drive structured resolution sessions.
· Cross-functional leadership and stakeholder management across planning, construction, engineering, and operations.
· Executive-ready communication and presentation skills (clear storylining, concise materials, and confident delivery to leadership).
· Process improvement and change management skills to design, roll out, and drive adoption of new tools and ways of working.
Must be willing to travel/temporarily relocate to Columbus, MS . What we offer: Paid Travel and lodging assistance available. Long and Short-Term Contracts. Immediate placement. PTO. Paid Holidays. Health Benefit. Position Summary: ...
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