ServiceNow Developer Job at 1 point system, Charlotte, NC

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  • 1 point system
  • Charlotte, NC

Job Description

Job Description:

Must Haves:

  • 3 to 5 years' experience in ServiceNow development, particularly Service Catalog module, using Yokohama version or higher.
  • 3 to 5 years' experience in Agile/Scrum.
  • 3 to 5 years' experience on Service Now - Business rules and Scripting and application development.
  • 3 to 5 years' experience on ServiceNow - ATF scripting or other automated testing tools.
  • 2 to 3 years' experience on Integration and API development (using REST, JSON, etc.)
  • Must have both SN CSA Certification and CAD Certification.
  • Experience on NowAssist Agentic AI (Conversational Catalog, etc.)
  • 2 to 3 years' experience in ServiceNow ECPro or latest portal development.

Nice to have:

  • 2 to 3 years' experience on ServiceNow ECPro or latest portal development
  • 2 years' experience on Catalog Builder or equivalent citizen developer tools and process.
  • Proficiency on Report Analytics, Workspace, Survey, ITSM, CMDB and other SN modules is a plus.
  • Experience on APIGEE, ESGA, Ansible, Amelia or other orchestration and interface tools is preferred.

Daily Responsibilities:

  • Participate in Agile ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives) to support sprint execution and continuous improvement.
  • Design and develop ServiceNow Service Catalog solutions, including catalog items, UI forms, workflows, and integrations.
  • Implement features based on user stories and acceptance criteria, ensuring alignment with business requirements.
  • Perform unit testing and support end-to-end SDLC processes, including development, testing, and deployment.
  • Manage update sets for code packaging and promotion across environments for release.
  • Troubleshoot and resolve production defects, performing root cause analysis and implementing fixes.
  • Collaborate with cross-functional engineering teams through developer calls and technical discussion

AI Requirements:

  • Demonstrate knowledge in using AI-assisted development and analysis tools (e.g., GitHub Copilot and NowAssist Agents)
  • Demonstrate proficiency in using AI-assisted development and analysis tools (e.g., GitHub Copilot and approved code-centric agents)
  • Leverage AI to accelerate system design, coding, testing, analysis, and troubleshooting
  • Apply strong technical judgment when validating and integrating AI-assisted outputs into solutions
  • Apply AI responsibly in development and production environments
  • Ensure AI usage aligns with security, compliance, privacy, and ethical standards.
  • Understand and account for model limitations, security risks, and operational considerations.

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