Job Description

ServiceNow Developer IIIT Infrastructure & OpsUS Exempt RegularFull timeStateside Exempt 3.1

ServiceNow Developer II

Systems Admin/Programming

Full-time, Exempt Regular, Pay Grade 3.1

Location: Hybrid (Minimal onsite presence. Candidates should based Stateside US-based.)

Summary

The ServiceNow Developer II is responsible for independently configuring, developing, and supporting ServiceNow platform capabilities. This role delivers medium‑complexity enhancements across core ITSM processes, supports integrations and reporting, and helps ensure platform stability and adherence to ServiceNow best practices.

Duties and Responsibilities:

• Configure, develop, and administer ServiceNow applications, workflows, and platform components.
• Support and enhance ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Develop and maintain scripts, business rules, client scripts, UI policies, and Flow Designer solutions.
• Design, support, and troubleshoot integrations using REST/SOAP APIs, Integration Hub, and MID Server.
• Manage update sets, support releases and upgrades, and resolve moderately complex production issues.
• Create and maintain reports, dashboards, documentation, and configuration records.
• Performs other duties as assigned.

Competencies:

• Technical problem solving and analytical thinking
• Collaboration and stakeholder partnership
• Accountability and ownership of deliverables
• Continuous improvement mindset

Skills:

• ServiceNow platform configuration and administration
• JavaScript development using Glide APIs
• Workflow automation using Flow Designer
• ITSM process implementation and support
• Systems integration and data exchange (REST/SOAP APIs, JSON)
• Reporting and Performance Analytics

Education & Experience Requirements :

Education:

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Experience:

• 2-4 years of hands‑ on ServiceNow development experience, including module configurations and integrations

Preferred Experience Requirements :

Experience:

• Experience with CMDB, Discovery, Service Mapping, Integration Hub, Virtual Agent, or platform governance activities.

Certifications:

• ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), and/or ITIL Foundation.

All submissions should include a cover letter and resume.

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